This Privacy Policy explains how The Fly Room collects and utilises personal information when you submit your details for contacting us/purchasing from us/registering an account with us.
What personal information do we collect?
The only personal information that is collected from this web site is the personal information that you choose to provide to us.
Some information collection is required to contact/buy from us. Information that you provide includes:
Web Contact form
• Your Name
• E-mail address
Purchasing/Registering an account with us
• Your Name
• E-mail address
• Postal address (Both for billing and shipping)
• A contact telephone number
We will never directly ask for any payment details as we process all our transactions through PayPal
Where this policy is applicable: This policy is applicable to any data collected on theflyroom.co.uk or by any employee for storage in the The Fly Room’s internal database.
How do we use your personal information?
Your personal information will only be used for the purposes of processing/contacting you regarding your account, placed orders or replying to emails sent via our contact page.
We may occasionally contact you about new products and services – this will only happen if you have given us express permission to do so. You have the right to withdraw from this at any time.
Disclosing your information
We will not sell or otherwise share your personal information with anyone. The only exception to this is if we are required to do so by Law.
Cookie Use
To provide a better service and a more effective web site, we use “cookies”. A “cookie” is a small text file placed on your hard drive by our or our supplier’s web page server. These “cookies” are used to track your usage patterns, preferences and menu functionality. “Cookies” are commonly used on web sites and do not harm your system. You can disable or refuse these “cookies” by selecting the “cookie” option in your browser. However, if you choose not to accept a “cookie” you may not be able to take full advantage of the web site.
These are the cookies we use on our website:
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google, and you are not personally identifiable. Further information about Google’s privacy policy can be found at http://www.google.com/privacy.html.
Your Consent
By giving us this personal information, you agree that these details can be used as set out in this Privacy Policy. If we change the Privacy Policy, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Policy.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Your right to access/rectification
You have the right to view and amend any records that we keep on you, this must be done in writing. You will be contacted to confirm your identity before we release any records to you.
Your right to erasure
You have the right to be forgotten and have your account and details removed from our system, this will be done within 1 hour of you receiving an email confirming this action. Accounts that remain inactive for 12 months will be automatically deleted by our system.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the ” What personal information do we collect?” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
If you have any questions regarding this policy or exercise any of your rights as outlined by this policy and by law, please contact info@theflyroom.co.uk